Returns & refunds

Last updated: 14 October 2026

Opened products

For hygiene and safety reasons, skincare products can't be returned once the seal is opened or the product is used.

Damaged, defective or wrong items

If your order arrives damaged, leaking, defective or is not what you ordered, we'll replace it or refund you.

• Tell us within 48 hours of delivery at sevoraskin@gmail.com or on WhatsApp at +91 83026 65661.
• Share your order reference and photos, or an unboxing video, showing the issue.
• Once we've reviewed it, we'll send a replacement or process a refund.

Cancellations

You can cancel your order any time before it's dispatched by contacting us. After dispatch, the order can't be cancelled.

Refund timeline

• Online payments are refunded to the original payment method within 5–7 working days of approval.
• For cash on delivery orders, we'll refund to your bank account or UPI ID within 5–7 working days of approval.

Skin reactions

Everyone's skin is different. Please patch test before first use. If you notice irritation, stop using the product and consult a doctor.

Contact

Sevora
Email: sevoraskin@gmail.com
WhatsApp: +91 83026 65661
Phone: +91 637-7701326, +91 733-9752575
Hours: 10 AM – 7 PM, Monday to Saturday